Can a community and public business pay to rank higher on RooVello?

No. Lists are ordered by score, then review count, then name, and the score is computed from reviews alone. An automated test checks on every deploy that paid and free profiles rank identically.

Can I bring the reviews my community and public business business already has on Google or Yelp?

Yes, on Starter and above: export them from your own account and upload the file. They publish with their original dates, labeled as imported, and count at reduced weight. Trustpilot exports are not accepted because Trustpilot's terms forbid republishing its reviews.

What if a customer leaves my community and public business business an unfair review?

Reply publicly, and report it to a moderator with a stated reason if it breaks the rules. Reviews are removed only by moderation, with a reason code, and the reviewer gets one appeal; nothing is removed on a business's word alone, which is also what makes your good reviews believable.

How many review requests can a community and public business business send?

As many as you have customers. Growth has no per-invitation cap; each customer is asked at most once per 90 days and every email has a one-click unsubscribe.

No. Every plan is month to month and ends the minute you cancel, with no notice period. Your free profile, replies and the reviews you have earned stay.

For businesses · Community & Public

Reviews for Community & Public: get verified customer reviews

People read reviews of a community and public business to learn what to expect: welcome, access, how questions were handled. Honest, recent reviews with a thoughtful reply are what bring a first-time visitor through the door.

Claim or list your business free See community & public reviews

8,585 community & public are already listed on RooVello across New Jersey. Yours may be one of them; claiming it is free.

What customers look for in your reviews

The same list readers see on the community & public category page. Reviews that cover these points are the ones that turn a search into a call; ask for honest accounts of the whole job and these come on their own.

Hours and access information kept current.
How requests and complaints were handled, according to reviews.
Accessibility of the facility and services.
For nonprofits, published financials or a charity-rating listing.
Reviews from people who used the same service you need.

How community and public business businesses get reviews here

Claim your profile free

Search your website on RooVello; if a profile exists, claim it, if not, list it in two minutes. Claiming is free and gives you replies, a team, and the ability to bring your own Feefo, Google or Yelp export on Starter. Your position in any list is set by reviews alone; nothing you pay for changes it.

Ask every customer, automatically

On Growth ($39.99 a month, first two months free), upload your customer list or BCC us on your receipts. We send a three-email request timed one to three days after the service, never mentioning stars, to every customer alike, and stop when they click, review or unsubscribe. Reviews that come back are labeled verified and feed a verified-only score. Add your Google review link and each email offers Google as a second place to write.

Show it on your own site

Starter ($14.99 a month, first month free) includes a live score badge and review widget for your website, your logo on your profile, the details you choose to show (hours, services, service area, phone), a printable QR code for the counter or the van, and instant email alerts when a review publishes.

Reply to everything, especially the bad one

Replies are free on every plan. Readers judge the reply as much as the review. Pro ($99 a month) drafts each reply for you to edit, summarizes what customers say week by week, sends webhooks to Slack or your CRM, and manages several locations under one account.

Starter$14.99/mo

First month free

Show your score on your own site and say more about your business.

Growth$39.99/mo

First two months free

Ask every past customer for an honest review, automatically.

Pro$99/mo

No free period

For businesses that answer every review, run several locations, and plug reviews into their own systems.

Month to month, card at checkout, cancel any time and the plan ends that minute. Full details on pricing; the comparison with Trustpilot and Feefo.

Questions community and public business owners ask

Can a community and public business pay to rank higher on RooVello?: No. Lists are ordered by score, then review count, then name, and the score is computed from reviews alone. An automated test checks on every deploy that paid and free profiles rank identically.
Can I bring the reviews my community and public business business already has on Google or Yelp?: Yes, on Starter and above: export them from your own account and upload the file. They publish with their original dates, labeled as imported, and count at reduced weight. Trustpilot exports are not accepted because Trustpilot's terms forbid republishing its reviews.
What if a customer leaves my community and public business business an unfair review?: Reply publicly, and report it to a moderator with a stated reason if it breaks the rules. Reviews are removed only by moderation, with a reason code, and the reviewer gets one appeal; nothing is removed on a business's word alone, which is also what makes your good reviews believable.
How many review requests can a community and public business business send?: As many as you have customers. Growth has no per-invitation cap; each customer is asked at most once per 90 days and every email has a one-click unsubscribe.
Is there a contract?: No. Every plan is month to month and ends the minute you cancel, with no notice period. Your free profile, replies and the reviews you have earned stay.