For reviewers
Your review, your rights
A review here is yours. Here is what we do with it, what a business can do about it, and what nobody can do.
It is labeled, not hidden
Every review shows how it was collected (written on the site, invited by the business, imported by the business) and whether you were a verified customer. Readers decide what to trust with the facts in front of them.
Nobody pays to remove it
Plan is never read by moderation. A removal needs a reason code and gives you one appeal to a person. A report alone cannot suppress a review for more than seven days.
You keep control
Edit it, add a title, withdraw it, from your account. Every version is kept. Nothing is sold; nothing is shared with the business beyond what readers see.
Honest, not nice
Negative reviews stand. The score counts verified customers fully and unverified reviews at 60 percent, and weighs recent reviews more, so one bad month shows and one bad year fades.
Writing a review that helps the next person
- Say what you hired them for and when. Specifics beat adjectives.
- Describe what went well and what did not, in that order if both apply.
- If something went wrong, say what the business did about it. That is the part readers trust most.
- Skip other people's names, phone numbers and anything you would not say in public. Those get a review held.
- Do not post for a business you own, work for or compete with. We check, and it is a removal reason.
Questions
- Can the business see my email address?
- No. The business sees your display name, your review, and whether you came from one of its own review requests. It never sees your email, your IP or your other reviews.
- Can the business delete my review?
- No. It can reply publicly and report the review to a moderator with a stated reason. Only moderation removes a review, with a reason code, and you get one appeal to a person.
- Can I edit or withdraw my review?
- Yes, any time from your account. Every version is kept and a small marker shows the review was edited. Withdrawing hides it from the profile and the score.
- Why is my review 'verification pending'?
- The risk check could not tell whether you were a customer. The review is published; we ask you for a receipt or booking confirmation. After 14 days with no proof it stays published as unverified.
- What if I was asked to write a review?
- That is fine and it is labeled: a review written from a business's request link shows 'Invited by the business' and 'Verified customer'. The business cannot choose which customers get asked or mention a rating it wants.