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Holiday Shipping

How do I track my package?

When will my order ship?

Do you offer free shipping?

What shipping methods do you offer?

Do you ship to P.O. Boxes or Military APO/FPO addresses?

Do you ship to Alaska, Hawaii or US territories?

Will I be charged extra for items shipped separately?

Can I cancel or make changes to my order before it ships?

Will my package require a signature?

What if my package is lost or stolen?

Why is my package still not tracking?

Why was my presale item delayed or canceled?

When will my presale item ship?

Can I update my address after I place an order?

Holiday Shipping Dates

Get it by Christmas Eve
DEC16
Last day to ship with Ground Shipping (Order by 4PM PT)
DEC19
Last day to ship with 3 Day Shipping (Order by 10AM PT)
DEC20
Last day to ship with 2 Day Shipping (Order by 10AM PT)
DEC23
Last day to ship with 1 Day Shipping (Order by 10AM PT)
Get it by New Year's Eve
DEC26
Last day to ship with 3 Day Shipping (Order by 10AM PT)
DEC27
Last day to ship with 2 Day Shipping (Order by 10AM PT)
DEC30
Last day to ship with 1 Day Shipping (Order by 10AM PT)
Note: These dates are estimates only and may vary depending on shipping carrier volumes.
Out of time? Send an online Gift Card!
Free Shipping Both Ways!
Free US Ground Shipping on all orders over $50!

How do I track my package?

Once your order has been shipped, you will be emailed a shipping confirmation that includes the tracking number for your package. Tracking information for your shipment will be updated and available within 24-48 business hours of shipment. 

During times of high package volume, shipping carriers may experience delayed or missing shipment scans while in transit.

You can also track your package status by logging in with your order or account information here. 

Account registration, sign in, password & linked accounts

Resetting Your Password
If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.
Changing Your Login Email Address or Password
You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.
Viewing Your Linked Accounts
If you’ve linked your Beauty Insider and Kohl’s accounts on kohls.com you will be able to see your linked account status on the Account Information page. You can also unlink your Kohl’s account by clicking Unlink.

Order status & history

Tracking an Order
You can track the status of your order online at Sephora.com. Click on Track Order at the top of the page to see your Recent Orders. Click on the order number for the shipment that you would like to track, and a detailed order information page will be displayed. A tracking number is located to the right of the ship-to address and under the shipping method. Click on this number to view detailed tracking information. You can review the tracking history and the estimated date of delivery. Please estimate 1 - 3 business days from the time your order has shipped.
Order Statuses:
Order Submitted - "Placed" Once you have placed your order on Sephora and your credit card has been authorized, your order status will appear as "Placed."
Order Processing - "In Progress"
Once you have placed your order, it will be sent to our warehouse to be processed and packed for shipment. During this time, your order status will appear as "In Progress." Please allow 1 - 2 business days for the order to be processed and prepared for shipment.
Order Delivery - "Shipped"
Once we have assigned a tracking number to your order, and it has left our warehouse, the order status will appear as "Shipped."
Order Delivery - "Partially Shipped"
If your order will arrive in multiple shipments, once one of those shipments has left our warehouse, the order status will appear as "Partially Shipped."
Order Returned - "Returned"
It takes up to 2 weeks to process a return and credit your credit card account. Once your order has been returned and processed, the order status will show "Returned." We will notify you via email once your return has been processed.

Canceling or Modifying an Order

Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order is placed, it cannot be modified. If you would like to cancel your order, most orders can be canceled up to an hour after being placed. To check the status of an order, check the Order Details page.

Partially Canceled Orders

If an item in your order is out of stock after your order has been placed, the out of stock item will be canceled from your order, and you will receive notification via email. All in-stock items in your order will be shipped. If the initial order you placed met the $50 minimum free shipping threshold, but part of your order was canceled by Sephora, the order will still ship for free. If you would like to be notified when the item is back in stock, please visit the product page and sign up for the "Email when in stock" alert. Orders that contain out of stock items will be partially canceled for U.S. and Canada Sephora.com orders only.

Call us

1-877- Ecomposer (1-877-737-4672) (U.S. or Canada) 
Hearing impaired/TTY 1-888-866-9845
Representatives or Beauty Advisors are available: 
MON-FRI: 5am to 9pm PT 
SAT-SUN: 6am to 9pm PT

Chat with us

Representatives and Beauty Advisors are available: MON-SUN: 5am - 9pm PT

Call us

1-877- Ecomposer (1-877-737-4672) (U.S. or Canada) 
Hearing impaired/TTY 1-888-866-9845
Representatives or Beauty Advisors are available: 
MON-FRI: 5am to 9pm PT 
SAT-SUN: 6am to 9pm PT

Chat with us

Representatives and Beauty Advisors are available: MON-SUN: 5am - 9pm PT

Call us

1-877- Ecomposer (1-877-737-4672) (U.S. or Canada) 
Hearing impaired/TTY 1-888-866-9845
Representatives or Beauty Advisors are available: 
MON-FRI: 5am to 9pm PT 
SAT-SUN: 6am to 9pm PT

Chat with us

Representatives and Beauty Advisors are available: MON-SUN: 5am - 9pm PT

Call us

1-877- Ecomposer (1-877-737-4672) (U.S. or Canada) 
Hearing impaired/TTY 1-888-866-9845
Representatives or Beauty Advisors are available: 
MON-FRI: 5am to 9pm PT 
SAT-SUN: 6am to 9pm PT

Chat with us

Representatives and Beauty Advisors are available: MON-SUN: 5am - 9pm PT

Call us

1-877- Ecomposer (1-877-737-4672) (U.S. or Canada) 
Hearing impaired/TTY 1-888-866-9845
Representatives or Beauty Advisors are available: 
MON-FRI: 5am to 9pm PT 
SAT-SUN: 6am to 9pm PT

Chat with us

Representatives and Beauty Advisors are available: MON-SUN: 5am - 9pm PT

Call us

1-877- Ecomposer (1-877-737-4672) (U.S. or Canada) 
Hearing impaired/TTY 1-888-866-9845
Representatives or Beauty Advisors are available: 
MON-FRI: 5am to 9pm PT 
SAT-SUN: 6am to 9pm PT

Chat with us

Representatives and Beauty Advisors are available: MON-SUN: 5am - 9pm PT

Call us

1-877- Ecomposer (1-877-737-4672) (U.S. or Canada) 
Hearing impaired/TTY 1-888-866-9845
Representatives or Beauty Advisors are available: 
MON-FRI: 5am to 9pm PT 
SAT-SUN: 6am to 9pm PT

Chat with us

Representatives and Beauty Advisors are available: MON-SUN: 5am - 9pm PT

Call us

1-877- Ecomposer (1-877-737-4672) (U.S. or Canada) 
Hearing impaired/TTY 1-888-866-9845
Representatives or Beauty Advisors are available: 
MON-FRI: 5am to 9pm PT 
SAT-SUN: 6am to 9pm PT

Chat with us

Representatives and Beauty Advisors are available: MON-SUN: 5am - 9pm PT

Call us

1-877- Ecomposer (1-877-737-4672) (U.S. or Canada) 
Hearing impaired/TTY 1-888-866-9845
Representatives or Beauty Advisors are available: 
MON-FRI: 5am to 9pm PT 
SAT-SUN: 6am to 9pm PT

Chat with us

Representatives and Beauty Advisors are available: MON-SUN: 5am - 9pm PT

Call us

1-877- Ecomposer (1-877-737-4672) (U.S. or Canada) 
Hearing impaired/TTY 1-888-866-9845
Representatives or Beauty Advisors are available: 
MON-FRI: 5am to 9pm PT 
SAT-SUN: 6am to 9pm PT

Chat with us

Representatives and Beauty Advisors are available: MON-SUN: 5am - 9pm PT

Call us

1-877- Ecomposer (1-877-737-4672) (U.S. or Canada) 
Hearing impaired/TTY 1-888-866-9845
Representatives or Beauty Advisors are available: 
MON-FRI: 5am to 9pm PT 
SAT-SUN: 6am to 9pm PT

Chat with us

Representatives and Beauty Advisors are available: MON-SUN: 5am - 9pm PT