Does importing cost anything?

No. Import is free for every claimed business, and there is no limit on the number of reviews.

Can I edit reviews before importing them?

No. You attest that the file is your complete, unedited export. Removing negative reviews from the file would misrepresent your record, which is exactly what the FTC's review rule prohibits.

Why does an imported five-star review count less than a new one?

Because RooVello could not verify the transaction and did not see the review being written. The 0.4 weight reflects that. New verified reviews weigh 1.0.

Can I import Trustpilot reviews if I own them?

No. Trustpilot's terms do not allow its reviews to be republished outside its own widgets, regardless of who exports them. We honor that.

Guides · For businesses

How to bring your Google, Yelp or Feefo reviews to RooVello

Updated November 13, 2026 · markdown

Export your reviews from your own Google Business Profile, Yelp for Business or Feefo account, then upload the file from your RooVello dashboard under Import. Each review publishes with its original date, labeled "Imported from Google by the business" (or Yelp or Feefo), counts toward your overall score at 40 percent weight, and never enters the verified-only score. It is free. Trustpilot exports are not accepted because Trustpilot's terms forbid republishing its reviews.

Why import is allowed and scraping is not

The reviews belong to the people who wrote them, and each platform's terms govern how they may be displayed. RooVello never copies reviews from another site. What we accept is your own export, from your own account, uploaded by a member of your business who attests it is complete and unedited. That keeps the record honest and keeps everyone on the right side of the platforms' terms.

Getting your export

Google: in Google Business Profile, use the data export (Google Takeout includes your Business Profile reviews) to download your reviews as a file.
Yelp: download your review data from your Yelp for Business account, or request a copy of your business data from Yelp if your account does not show an export option.
Feefo: the Feefo hub exports service reviews as CSV from the reviews view.
Trustpilot: not accepted. Trustpilot's terms only allow its reviews to be displayed through its own widgets.

Uploading

From your RooVello dashboard open Import, choose the source, and upload the CSV. The importer maps the columns, shows you a preview, and asks you to attest that the file is your own complete export. Reviews publish with the original date and reviewer display name, labeled as imported. Duplicates of reviews already on the platform are skipped.

How imported reviews count

Imported reviews carry label weight 0.4 and the same 90-day half-life as everything else, so recent imports matter and old ones fade. They never enter the verified-only score, because we did not witness those transactions. Readers see a note on your profile saying how many reviews you brought and from where.

After the import

Start Review Requests or simply ask your next customers to review you here; verified reviews build your verified-only score, which imported ones cannot. Keep replying on the other platforms too. Readers compare.

Frequently asked

Does importing cost anything?: No. Import is free for every claimed business, and there is no limit on the number of reviews.
Can I edit reviews before importing them?: No. You attest that the file is your complete, unedited export. Removing negative reviews from the file would misrepresent your record, which is exactly what the FTC's review rule prohibits.
Why does an imported five-star review count less than a new one?: Because RooVello could not verify the transaction and did not see the review being written. The 0.4 weight reflects that. New verified reviews weigh 1.0.
Can I import Trustpilot reviews if I own them?: No. Trustpilot's terms do not allow its reviews to be republished outside its own widgets, regardless of who exports them. We honor that.

About this guide

Written by the RooVello team and kept current with the platform's actual rules; every statement about how RooVello works describes code that runs on this site. Statements about other platforms restate their public pricing and policy pages and should be confirmed there. Nothing here is legal advice.